Cookie Policy
Last updated: January 2026
This Cookie Policy explains how Lumina Events (PHV Solutions d.o.o.) uses cookies and similar technologies on our websites and web applications, including the public site and the admin portal. For mobile apps, we use device storage and SDK identifiers rather than browser cookies.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. We also use similar technologies such as local storage, session storage, SDK identifiers, pixels, and log files. In this policy, we refer to all of these as "cookies" unless stated otherwise.
2. Why We Use Cookies
We use cookies and similar technologies to:
- keep you signed in and secure your session,
- remember preferences such as language,
- support customer service features such as live chat (if enabled),
- understand performance and diagnose errors,
- process payments securely (when applicable),
- protect the site from abuse and fraud.
3. Types of Cookies We Use
- Strictly Necessary: Required for core site functionality and security. These cannot be disabled.
- Preferences: Remember choices like language or UI settings.
- Analytics & Performance: Help us measure usage and troubleshoot issues (for example, error monitoring and performance metrics).
- Support & Live Chat: Keep chat state and help us respond to support requests (only if live chat is enabled).
- Payments & Fraud Prevention: Used by payment providers to reduce fraud and process transactions.
- Marketing: We do not use marketing cookies by default. If an event organizer enables them, we will provide appropriate notice and consent options.
4. Cookie Details (Examples)
| Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| admin_token | Lumina (first-party) | Admin authentication (httpOnly) | Up to 7 days | Strictly necessary |
| site-language (localStorage) | Lumina (first-party) | Remember language selection | Until cleared | Preferences |
| _ga / _ga_* (optional) | Google Analytics (if enabled) | Usage analytics and reporting | Up to 2 years | Analytics |
| __stripe_mid / __stripe_sid | Stripe | Payment security and fraud prevention | Session / up to 1 year | Payments |
| __cf_bm / cf_clearance | Cloudflare | Bot protection and security | Minutes to days | Strictly necessary |
| sentry_* (local/session storage) | Sentry | Error tracking and performance monitoring | Session / until cleared | Analytics |
| livechat_* (optional) | Live chat provider (if enabled) | Maintain chat session and support context | Session / up to 1 year | Support |
Note: The exact set of cookies can vary by environment, features enabled, and the services used by an event organizer.
5. Third-Party Services
We may use trusted third-party services that can set cookies or similar identifiers, such as Cloudflare (security/CDN), Sentry (error monitoring), Stripe (payments), analytics tools where enabled (e.g., Google Analytics), and a live chat provider if enabled. These providers process data according to their own policies.
6. Your Choices
- Cookie banner: If cookie consent is enabled for a site or event, you can accept or decline non-essential cookies.
- Strict cookies only: Some events may disable non-essential cookies entirely.
- Browser controls: You can delete or block cookies in your browser settings. Blocking essential cookies may break core functionality.
7. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our services. We will update the "Last updated" date accordingly.
8. Contact
If you have questions about this Cookie Policy, contact us at info@lumina-events.com.