Support

We're here to help. If you have any questions or issues with the Lumina Events app or platform, please reach out to our support team and we will get back to you as soon as possible, typically within one business day.

1. Contact Support

For all support inquiries — including issues with the mobile app, tickets, check-in, account access, or networking features — please contact us at:

2. Tickets & Check-In

If you have issues accessing your ticket or checking in to an event, please include your registered email address and the name of the event when contacting us. Common issues include:

• Ticket not received after purchase — check your spam folder first, then contact us
• QR code not scanning at the venue — ensure your screen brightness is at maximum
• Ticket transferred or lost — contact us with your order details

3. Account & Login

If you are unable to log in or access your account:

• Use the Forgot Password option on the login screen to reset your password
• Ensure you are using the email address you registered with
• If your account is locked or you cannot receive the reset email, contact us directly

To request deletion of your account and personal data, please visit our Data Deletion Request page.

4. Event Organizer Support

For questions about creating and managing events, setting up ticket types, managing attendees, or configuring sponsors and exhibitors, please contact us at info@lumina-events.net. Include a description of your event and the specific issue you are experiencing.

5. Refunds & Payments

Refund policies are set by individual event organizers. If you would like a refund for a ticket purchase, please contact the event organizer directly. Lumina does not process refunds on behalf of organizers unless explicitly stated.

For payment issues such as a charge without a received ticket, please contact us at info@lumina-events.net with your order confirmation or payment receipt.

6. Technical Issues

If you experience a bug or technical problem in the app or on the website, please describe the issue in as much detail as possible when contacting us, including:

• Device type and operating system version
• App version (visible in the app settings)
• Steps to reproduce the issue
• Screenshot or screen recording if possible

7. Privacy & Data Requests

For requests related to your personal data — including access, correction, or deletion — please refer to our Privacy Policy or contact us at info@lumina-events.net.